We have received reports of clients attempting to withdraw funds from their EBT cards, but the cards indicate zero funds and the ATM fails to dispense the money. The research conducted by the state has discovered a ATM mis-dispense issue which impacted multiple bank ATMs. Additional information will be shared as it becomes available.
What should I do if it happens to me?
EBT cardholders are encouraged to file a claim for any ATM mis-dispense issues. Claims can be filed by calling the EBT Helpline at (877) 328-9677. The Helpline is open 24 hours a day, 7 days a week, and an automated menu will help answer your questions or direct your call.
What happens if I file a claim?
When you submit your mis-dispense claim, the state will do an investigation. If the claim is approved, the state will refund your money. It may take up to 20 business days. Unfortunately, we at your local DSS office cannot do anything other than encourage you to open up a claim to start this process.
Is this theft or a scam? Is there a problem with my case?
No. This is not the result of theft (such as electronic skimming or a scam), and does not indicate a problem with your case (such benefits being canceled). It is a mis-dispense issue (the official term for when an ATM doesn't provide the money required or doesn't provide all the money requested). The third-party processor is currently working to solve this issue.
